Privacy Policy

Who we are

Sewa Raket Tennis (sewarakettennis.com and its app) is a tennis racket rental service with delivery and pickup, a hitting partner finder, a training journal, and FJB Tennis (a buy & sell board). This page explains what data we keep, why, and how to ask us to delete it.

Questions about your data? Message our admin on WhatsApp +62 813-9971-727.

Data we collect

We only keep what you enter yourself, and only for the features you use:

• Racket rental — name, phone number, delivery & pickup address or court (including plus code / map pin and notes for the courier), play date & time, rackets and add-ons ordered, and payment status. We do not store card details; payment is by bank transfer or QRIS.
• Reviews — name, rating, comment, photo (if you upload one), and the IP address the review was sent from (to stop spam). If you fill in your player profile (level, arm sensitivity, preferred racket weight, play style), we keep it to recommend rackets.
• Hitting partner (partners) — name, phone number, gender, level & UTR/ILTL link, areas and courts, schedule, rate, bio, photo, play video, social media links, achievements, and a bank/e-wallet account for payouts. An ID card (KTP) photo is optional, used only for verification by our admin, and never shown to anyone.
• Hitting partner (players) — name, phone number, level, session time and place, chat messages with the partner, rating, payment proof, and tips.
• Training journal — name or alias, phone number, PIN, training notes, scores, rackets used, and sketches.
• Consignment (FJB Tennis) — name, phone number, pickup/shipping address, payout account, and photos and condition of the consigned racket.
• Notifications — if you allow notifications, we store the subscription token from your browser/phone so order or chat updates can reach you.
• Usage statistics — pages opened and buttons tapped, recorded with a random session ID. We use no advertising cookies and do not track you on other sites.
• On your own device — the site/app keeps a few things in your browser's local storage (e.g. your last phone number for Order check, your journal login key) so you don't have to retype them. Clearing the site's data in your browser removes these.

How we use it

• Delivering and picking up rackets at the right place and time, and sending order updates by WhatsApp or notification.
• Matching players with hitting partners, running chat, payments, and partner payouts.
• Showing reviews and recommending rackets that suit you.
• Preventing fraud, double bookings, and spam.
• Understanding which features are used so we know what to improve.

We do not sell your data and do not use it for third-party advertising.

Who can see it

• Our admin and couriers — to handle your order.
• The other side of your transaction — partners and players see what is needed for a session (name, level, schedule, place, chat). Active partner profiles (name, photo, level, area, rate, video, reviews) are public on the Hitting Partner page. Approved reviews are public with your name.
• Service providers we use — Cloudflare (servers and database), Google (maps, fonts, and our internal schedule calendar), WhatsApp and Telegram (messages to you and notifications to our admin), and browser/phone push services (Google, Apple, Mozilla). They only process data to run those services.
• When required by law — e.g. a valid official request from authorities.

How long we keep it

While your account or order is active, and afterwards for as long as needed for bookkeeping, tax, and dispute resolution. If you ask us to delete your data, we delete your personal data; transaction records we must keep for bookkeeping are retained without your name or phone number.

Your rights

Under Indonesia's Personal Data Protection Law (UU No. 27/2022), you can ask for a copy of your data, correct anything wrong, withdraw consent (e.g. turn off notifications), and ask for your data to be deleted. See Delete account & data, or message our admin directly.

Security

All connections use HTTPS. Admin pages require a login, and private links (partner dashboard, review links, order check) are protected by a token or phone number + name. No system is 100% secure, but if we learn of a breach affecting your data, we will tell you.

Children

This service is not directed at children under 13 without a parent. Orders for children should be made by a parent or guardian.

Changes

If this policy changes, the date under the title is updated. Significant changes will be announced on the site/app.